Privacy Policy

Effective Date: 7 April 2025 

At Kiss Cremations, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or otherwise engage with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. 

1. Information We Collect 

We may collect and process the following types of personal information: 

• Personal Identifiable Information (PII): This may include your name, address, phone number, email address, and other contact information you provide when you book services or make inquiries. 
• Sensitive Information: We may collect sensitive data, including but not limited to health information, bereavement details, and funeral preferences, when required for providing our services. 
• Payment Information: When you make a payment for services, we may collect financial details such as credit card information. This information is processed securely by our third-party payment processors. 
• Communication Records: We may collect records of your interactions with us, such as emails, phone calls, and other correspondence. 

2. How We Use Your Information 

We use the information we collect for the following purposes: 

• Providing Services: To process funeral arrangements, memorial services, and related services. 
• Communication: To communicate with you regarding services, updates, inquiries, and support. 
• Payment Processing: To process payments for services and provide receipts.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Customer Support: To assist with customer service inquiries and respond to your questions or concerns. 
• Improvement of Services: To improve the quality of our services, website, and user experience. 

3. Sharing Your Information 

We may share your personal information with third parties only in the following circumstances: 

• Service Providers: We may share your information with third-party service providers who assist in providing services such as payment processing, website hosting, email delivery, and customer support. 
• Legal Requirements: We may disclose your information if required to do so by law or to protect our rights, safety, or property, or the rights, safety, or property of others. 
• Funeral Arrangements: In some cases, we may need to share information with third-party providers involved in funeral arrangements, such as cemeteries, or funeral home partners. 

4. Data Retention 

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely dispose of or anonymize it. 

5. Your Rights 

Depending on your location, you may have the following rights regarding your personal information: 

• Access: You may request a copy of the personal information we hold about you. 
• Correction: You may request correction of any inaccurate or incomplete personal information. 
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

6. Data Security 

We take reasonable precautions to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. 

7. Third-Party Links 

Our website may contain links to third-party websites, such as payment processors or partner organizations. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information to them. 

8. Changes to This Privacy Policy 

We reserve the right to update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates or changes. 

9. Contact Us 

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at: 

• Kiss Cremations 
• Tel: 1300 139 260 
• info@kisscremations.com.au 

This Privacy Policy is designed to provide transparency about how we handle your personal information and to help you make informed decisions when using our services. Thank you for trusting Kiss Cremations to assist you during such an important time.